Digital Transformation Blog | Frank Riedijk

Zo zie je maar.... ventileerde ik eerder de mening dat Bever online haar onderscheidende vermogen verliet..... krijgen ze de MultiChannel Award 2013. Dat is dan weer een mooie opsteker, omdat ze de klant nu via meerdere channels goed bedienen. Good for you Bever! Zie de link naar Twinkle.

Een sessie met  @Jorij.Abraham en @Peter.van.Hattum

Look, the world is trending towards more attention for PIM/MDM/social..... Click here

As my earlier posts suggest: we are investing in capabilities in our IT-solutions to ensure customers are recognised and served. We all know that the essence of our monetary economy evolves around gaining the trust and "euro" from our target audience. So, we have invested in CRM and webpages. Followed by an online shop to ensure we can match the proposition of our competitors. It turned out we also needed to ensure "one source of truth for product information" (PIM) to base our promotions on. However now we face the next challenge: cross channel integration. An example? I used to be very happy with my Palm Treo. My first real smart phone based on the windows platform. Yes, a beauty (in my eyes :-)), because it was a mash-up of the smart Palm hardware and the "open" (I know, many other opinions state differently) Windows mobile platform. When I was walking through a city center with my family I realised that I still wanted to have two cradles, to charg...

In this whitepaper Mr. Riedijk describes how companies go online, what development technology shows and what kind of very quick evolution your customer audience is making. His conclusion: No time to loose!! Move now, or watch competition take over a serious share of your market, by interacting with your customers. And you may have noticed: He who talks with the customer, hás the customer .... Catch up on your reading quickly, Click here for the new whitepaper of Mr. Riedijk or mail Frank.Riedijk@Unic.com for a copy or a conversation.

The Battle for the "front-end" is on. Many software suppliers have used the "Portal hype" to build an all-covering and data-disclosing front-end user-layer. Will ERP-suppliers take over the front-end, will it be the growing IBM Websphere platform with a Lotus Notes implementation or will it be the much promising Open Source solution? Has Microsoft lost the battle? In this article you can find out what business value you can derive from nowadays solutions and why businesses should embrace a clear solution-platform, following a three step approach. Frank Riedijk, Principal Consultant at Capgemini, discusses the choice and the three-step concept of Integration, Communication and Collaboration. Click here to navigate to the download page for a copy of the Vision document.